Terms

and conditions

Crystal Clean Windows

By using this service, you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to abide by the terms and conditions, please do not use this service.

1. Privacy Policy

See our privacy policies page.

2. Copyright, Trademarks and other Intellectual Property

The Site and its original content, features, and functionality are owned by Robert Cone and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

3. Advertising and Sponsorships

We do not accept paid advertisements or sponsorships on this Site.

4. Payment Policy

Full payment must be received within 7 days of the invoice date (unless otherwise stated). If you fail to do this, your account and services may be suspended until such time as the arrears have been settled.

Payment methods accepted are GoCardless, Bacs, Contactless.

If we have arrived at your property for a scheduled clean, we cannot accept a postponement on the doorstep, unless construction work is being carried out to the property/premises. A 100% charge will be payable (at the discretion of Clear Windows Cleaning) for failing to give 7 days’ notice of postponement.

5. Refund Policy

Refunds will be carried out at our discretion after all means to resolve the situation have been exhausted first.

6. Guarantees

For cover under our customer satisfaction guarantee/Rain guarantee you must register your complaint within 24 hours of the service being completed. We will then correct our work free of charge. Complaints after this 24-hour period will be dealt with at our discretion.

Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas. This is normal, and your patience is appreciated.

7. Cleaning Services

Unless otherwise stated, all windows will be cleaned. Although, if we deem certain windows inaccessible or unsafe to clean, we will not clean them.

We will operate in all weather conditions excluding very heavy rain, wind speeds over 30mph and electrical storms.

We accept no liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/ conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 75% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. We will only find a safe method of climbing over locked gates and walls if you have given us prior consent to do so. If you would like us to hold a key/access code or give us permission to climb over your gate/wall, please contact us.

Due to insurance liabilities, we will be unable to move obstacles such as, but not exclusive to: heavy flowerpots and garden furniture (residential) filling cabinets and items on internal window sills (commercial). If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.

We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.

8. Right to Change Terms and Conditions

Crystal Clean Windows reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by email or postal mail will be made to those affected by the change. Any changes to our privacy policy will be posted on our site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

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